Return Policy

Return Policy for Codl.Co/Punchplate.Com

At Codl.Co/Punchplate.Com, we take pride in the quality and uniqueness of our products. We understand that sometimes, a product may not meet your expectations, and a return may be considered. To ensure a transparent and fair process, please review our return policy outlined below.

Returns on Unopened Products:

  • Eligibility: We accept returns of products that are unopened and in their original condition.
  • Time Frame: Returns must be initiated within 30 days of the delivery date.
  • Process: To start a return, please contact our customer service team at Hello@punchplate.com. Provide your order number and the reason for the return. Our team will guide you through the next steps.
  • Refund: Upon receiving and inspecting the returned item, we will process your refund. Refunds will be credited to the original method of payment. Please allow up to 15 Business Days for the refund to reflect in your account.

Non-returnable Items:

Please note, we do not accept returns on the following items:

  • Used Products: For health and safety reasons, returns are not accepted on items that have been used.
  • Art and Custom Orders: Due to the unique and personalized nature of art pieces and custom orders, these items are final sale and cannot be returned.

Exchanges:

  • We do not offer direct exchanges. If you wish to exchange an item, please return the unopened product as per the return process outlined above and place a new order for the item you prefer.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us within 7 days of delivery at Hello@Punchplate.com. Provide a description of the issue and attach photos if possible. We are committed to resolving any problems as quickly as possible.

Contact Us:

Should you have any questions about your product or our return policy, we encourage you to reach out to our customer service team. We are here to help and ensure your experience with Codl.Co/Punchplate.Com is positive and satisfying.

Email Support: Hello@Punchplate.com